Ordering fine jewelry online is an exciting moment — but we understand that it can also come with questions. At Capucelli, transparency is a core part of our brand, and we believe you should always know exactly what’s happening with your order.
Here’s a step-by-step look at what happens after you place an order with us.
Order Confirmation & Internal Review
Immediately after checkout, you’ll receive an order confirmation email with your purchase details. Behind the scenes, our team carefully reviews every order to confirm specifications such as:
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Stone type and carat weight
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Gold color and purity
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Size and length
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Any special notes or custom requests
This review step ensures that what’s produced matches exactly what you ordered.
Made-to-Order Production
Most Capucelli pieces are made to order, meaning your jewelry is crafted specifically for you rather than pulled from mass inventory. This approach allows us to maintain exceptional quality and attention to detail.
Once your order is approved, production begins either in our Italian workshops or our NYC facility, depending on the piece. Our artisans begin preparing the setting and sourcing the stones required for your design.
Stone Selection & Matching
Diamonds and gemstones are hand-selected for consistency, brilliance, and overall beauty. For pieces such as tennis bracelets or necklaces, stones are carefully matched for color, clarity, and cut to ensure a seamless, balanced look.
This step can take time, especially for sapphire and diamond pieces, but it’s essential to achieving the refined finish Capucelli is known for.
Hand Setting by Skilled Artisans
Each stone is set by experienced jewelers using secure prong or bezel techniques designed for durability and daily wear. Because this is done by hand, no two pieces are exactly alike — a hallmark of true fine jewelry craftsmanship.
Quality Control Inspection
Before your piece is cleared for shipment, it goes through a thorough quality control inspection. Our team checks:
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Stone security
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Finish and polish
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Structural integrity
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Overall symmetry and craftsmanship
Only pieces that meet our standards are approved to ship.
Secure Packaging & Insured Shipping
Your jewelry is carefully packaged in discreet, protective packaging. All shipments are fully insured and typically require a signature upon delivery for your security.
Once shipped, you’ll receive a confirmation email with tracking information so you can follow your order every step of the way.
After Delivery: Ongoing Support
Our service doesn’t end when your jewelry arrives. If you have questions, need sizing adjustments, or want help styling your piece, our customer care team is always available to assist.
Why This Process Matters
By taking the time to produce each piece thoughtfully and carefully, we ensure that your jewelry isn’t just beautiful — it’s made to last.
At Capucelli, we don’t rush craftsmanship. We create pieces meant to be worn, loved, and cherished for years to come.