We gladly accept returns and exchanges. Please contact us at customercare@capucelli.com within 3 days of delivery, and ship the item back to us within 7 days of delivery.
Be sure to use the same name as on your original order when contacting us.
Items Not Eligible for Return or Exchange: Due to the nature of certain products, unless they arrive damaged or defective, we do not accept returns or exchanges for the following:
Custom or personalized orders
Made-to-order eternity bands
Items on sale
National and international shipping labels
Items received without the Pink Capucelli Tag
Custom duties fees
Deal of the Day
Sample Sale items
Showroom Collection pieces
Price adjustments or upgraded items from original orders
For Sample Sale, Showroom Collection, or broken items, if you wish to return the item, we will issue store credit for the amount spent. Refunds are not provided for these categories.
If you request to cancel an order for an item not eligible for return or exchange more than 24 hours after placing it, a 3% restocking fee will apply.
If an order includes five (5) or more different products and all items are returned, a 15% restocking fee will be applied to the total refund amount. This policy helps cover the costs associated with processing high-volume returns and ensures continued quality service for all our customers.
Conditions of Return:
Buyers are responsible for return shipping costs.
Items must be returned in their original condition and packaging.
A $150 fee will be deducted from your refund if the item is not returned in its original packaging. All gifts and marketing materials must also be included.
Return Address: Capucelli 175 Great Neck Rd, Suite 200 Great Neck, NY 11021
Once we receive and inspect your return, we will send you a confirmation email notifying you of the approval or rejection of your refund. Capucelli reserves the right to assess each return individually, based on the nature of the item. If approved, a credit will be issued to your original payment method within 7 business days.
